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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jeanay Duffie-Slider

Jeanay Duffie-Slider

February 25, 2026

5  out of  5
rating by Jeanay Duffie-Slider
"Excellent customer service! They are responsive, knowledgeable, and made the entire process of my insurance experience easy. I felt supported every step of the way. Highly recommend! HR Mack and team NRH ROCK!!"
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R Stewart

February 25, 2026

5  out of  5
rating by R Stewart
"Outstanding Customer Service"
We responded:
"Thank you so very much Ms. Stewart! We greatly appreciate you! Make it a great Wednesday!!"
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Jimmy Roberts

February 20, 2026

5  out of  5
rating by Jimmy Roberts
"Everyone at this office is OUTSTANDING!! If you are in search for a new agent, Check HR Mack!!"
We responded:
"Thank you so very much Mr. Roberts! We appreciate you and your business! Have a wonderful weekend sir!"
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Jessica Banks

February 5, 2026

5  out of  5
rating by Jessica Banks
"Beautiful voice and very polite respectful and patient!! Thank you Miss Donna Austin !!! 🥰🥰"
We responded:
"Thank you so much for the 5-star rating, Jessica! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Michael Richards

January 21, 2026

5  out of  5
rating by Michael Richards
"Wonderful experience working with Mr Mack. Would highly recommend for my family and friends."
We responded:
"Thank you so very much Mr. Richard’s! We appreciate you tremendously!"
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Caleb Dill

December 16, 2025

5  out of  5
rating by Caleb Dill
"Awesome people all around! Very kind and service oriented. High recommend."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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v burton

November 19, 2025

5  out of  5
rating by v burton
"Mr. Mack has been a trusted agent with my family for 20+ years. Mr. Mack's team is also to be commended for their ethics, and hard work they exhibit on a daily basis. As I have grown in my life events, they have been with me for every change, life event , and scenario we have faced. Please consider my review for serious regard on choosing Mr. Mack and his team as a trusted professional."
We responded:
"Thank you so very much Mr. Burton. We appreciate you and your business and we look forward to serving you and your family for many years to come!"
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Iris Pelton

November 12, 2025

5  out of  5
rating by Iris Pelton
"I've been with HR Mack for 25 years, and he's my family's insurance agent - simply the best! He's always willing to help and checks on his clients to make sure things are taken care of. 🥰😇"
We responded:
"Thank you so very much Mrs. Hamlett! I am so grateful to you and John! Here’s to another 25! Make it a great Wednesday!!"
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Baruto Son

November 4, 2025

5  out of  5
rating by Baruto Son
"Good insurance"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Oscar Olivarez

November 3, 2025

5  out of  5
rating by Oscar Olivarez
"Helpful and respectful. Good customer service."
We responded:
"Thank you so very much Mr. Olivarez! We appreciate you and your business!

"
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Eunice Lee

October 30, 2025

5  out of  5
rating by Eunice Lee
"My representative was Ms Donna Austin. She was delightful. Very informative, explained every detail thoughly. She was very professional, kind and patient. It was by far the best insurance review that I've ever had. I highly recommend Ms. Austin and HRMack Agency for all of your insurance needs."
We responded:
"Thank you so very much Ms. Lee! Donna is invaluable! It was wonderful seeing you this week! Have a wonderful weekend!"
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darius gregory

October 22, 2025

5  out of  5
rating by darius gregory
"Donna and the staff are wonderful to work with. Always professional, friendly, and make everything easy!

Need quality service, this is the place!"
We responded:
"Thank you so very much Mr. Gregory! Enjoy your Wednesday!"
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Kenya Brister

October 15, 2025

5  out of  5
rating by Kenya Brister
"Very professional and caring, intentional."
We responded:
"Thank you so very much Mrs. Brister! We greatly appreciate your business! Enjoy your Monday!"
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charger shelbi

October 11, 2025

5  out of  5
rating by charger shelbi
"love love love"
We responded:
"Thank you so very much Ms. Shelbi!!"
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Gladys Olîvïâ

October 11, 2025

5  out of  5
rating by Gladys Olîvïâ
"Faster and better services. Insurance Policy is great. Special thanks to Estrella Calvillo for helping me do the process. Great customer service. Highly recommended to family qnd friends. God bless!"
We responded:
"Thank you so very much Ms. Olivia! We greatly appreciate you! "
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A. S.

October 9, 2025

5  out of  5
rating by A. S.
"Thank you for your service"
We responded:
"Thank you for your google review of our agency!"
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P Kennebrew

October 9, 2025

5  out of  5
rating by P Kennebrew
"This is THE ONLY insurance company you need. Got auto and homeowners same day with unbelievable rates. Star was knowledgeable and extremely professional-I had a million questions 😔. This office came highly recommended and I see why. Friendly, personable and did all of the leg work all while providing options. Highly recommend for your renters, personal belongings, homeowners and auto policies."
We responded:
"Thank you so very much! Make it a great Friday and enjoy your weekend!"
Profile photo of Tracey Stafford - Johnson

Tracey Stafford - Johnson

October 9, 2025

5  out of  5
rating by Tracey Stafford - Johnson
"It was amazing day today! I got to see a wonderful Agent/friend for over 30 years of exceptional service Ms Donna Austin, best Agent in the industry. Go see her. She's amazing. You won't be disappointed."
We responded:
"Thank you so very much Tracey! We appreciate you so very much!"
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Rashida Dotson

October 3, 2025

5  out of  5
rating by Rashida Dotson
"Donna is the best!!!"
We responded:
"Thank u so much for the 5 star google review!"
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Deitra Holly

September 30, 2025

5  out of  5
rating by Deitra Holly
"So grateful for my H.R. Mack State Farm team. Emily you rock! I appreciate your quick responses and always helping me get answers to all of my many questions.#taking careofmycarandlifeInsurance."
We responded:
"Thank you so very much Ms. Holly! We greatly appreciate you and your business! Enjoy your Tuesday!"
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britney washington

September 29, 2025

5  out of  5
rating by britney washington
"this firm has great customer service its very warm and welcoming the staff is very attentive and friendly i 100% recommend HR MACK!!"
We responded:
"Thank you so very much Ms. Washington! I appreciate you and your business! Make it a great Tuesday!"
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Michael G

September 25, 2025

5  out of  5
rating by Michael G
"Donna is very professional, detailed, straightforward and hilarious altogether. Oh and I don’t want to forget, she smelled extremely well. This visit was the best."
We responded:
"Thank you so very much Mr. Griggs! We really appreciate your business! And yes she is very attentive to detail. Enjoy your Thursday!"
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Leilani Fields

September 18, 2025

5  out of  5
rating by Leilani Fields
"Always providing exceptional service. All requests answered professionally and promptly. For your insurance needs, contact HR Mack!! You will not be disappointed!!"
We responded:
"Thank you so very much Ms. Fields! I appreciate your business! Make it a great Thursday!"
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John Hamlett III

September 17, 2025

5  out of  5
rating by John Hamlett III
"HR Mack’s agency serves his clients with friendly dedicated service. I would definitely recommend his agency to oversee any insurance needs for your family. HR is very hands on and personable. He will go the extra mile to make sure his insureds needs are met. The Office Manager Starr is very knowledgeable and took the time to answer my concerns and questions. This is the type of top rated service my family received from HR and his office staff."
We responded:
"Thank you so very much Dr. Hamlett! We greatly appreciate you and your family for being customers of ours for over 20 years! Enjoy your Wednesday!!"
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Anaibony

September 15, 2025

5  out of  5
rating by Anaibony
"He is amazing! Great customer service will recommend to all family and friends."
We responded:
"Thank you so very much Anaibony! Make it a great day! "