Reviews

"I had a great experience working with H R Mack! He was very professional, knowledgeable, and helpful throughout the entire process. He took the time to answer my questions, compare my coverage options, and made everything stress-free. I really appreciated his responsiveness and I had a great experience overall. I would highly recommend him to anyone."

"Mr. Mack gave me excellent service! Everybody was super welcoming, definitely a great experience overall."

"I had a great experience with H.R. Mack State Farm in Dallas! The staff was friendly, professional, and helpful throughout the entire process. They made everything easy to understand and took the time to answer my questions. Great customer service and I would definitely recommend them!"

"Star has provided amazing customer service. She is very knowledgeable of all products and is quick to answer any questions. Mack is blessed to have a great staff member as Star"

"Service is outstanding and very professional. I'm very pleased."

"Really good communication with Estrella Calvillo quick and easy"

"Estrella star is excellent at explaining anything you do not fully understand, she is prompt with assisting you in a professional manner plus she speaks Spanish as well 💙"

"Donna was the best."

"Great customer service! They are always cordial and help answer my questions."

"When I arrived at my local State Farm office recently (H R Mack) my knowledge about my present claim was confusing and stressful for me to comprehend. The staff graciously explained everything to me and patiently answered all my needed questions while my adult son was on the speaker phone being an extra ear, so important information wouldn't be missed. When leaving, not only did I understand everything about the claim but the friendly service from the staff made me feel like part of the H R Mack State Farm family. I am now at peace moving forward with my claim. Thank you very much to the staff of H R Mack State Farm 😊 God Bless!"

"Everyone at H R MACK are very nice and helpful. I have been with STATE FARM since I was 16 in MUSKOGEE,OKLAHOMA. When I moved to Dallas after graduating from Langston University. So, if you are looking for insurance. Contact H R MACK. I"

"Donna is the best!!! She did everything I needed and even better than I expected! She got me a great deal and excellent coverage"

"I highly recommend Will Houston with H.R. Mack with State Farm Insurance for all your insurance needs, he was so helpful , he took the time to explain in detail about the policies , great customer service . He really made my day and the prices can’t be beat.

Thank you so much"

"Great Agent with very attentive and responsive staff..."

"Big Thank You to Agent William Houston. He got me a quote and signed up in no time! I appreciate the fantastic communication skills and superb customer service!"

"Agent Will Houston is the MVP! For the first time in my 23 years of paying car insurance I feel like a valued customer and the savings, chef’s kiss! I’m feeling so good I had to leave this review. If you’re looking for a honest agent to take care of you, your home, and vehicle give Will Houston a call.
Thanks Will Houston!"

"H R Mack was awesome in getting my life insurance started! Very knowñedgeable! Highly recomendado!!"

"Excelente experiencia con esta oficina de seguros. Estrella me ayudo a encontrar la mejor cobertura para mis necesidades y el proceso fue rápido y transparente. Sin duda los recomiendo por su honestidad y servicio al cliente."

"Will Houston got me to leave the insurance company I have used for over 5+ years. He got me a truly competitive rate and followed up with me regularly to ensure I had everything setup properly to keep my discount by using the device in my car. He even walked me through putting the device in my vehicle! I was provided exceptional service and I look forward to continuing to do business with Will and Statefarm!"

"Working with Donna at your office is awesome! Extremely knowledgeable and professional. She is easy to reach and returns calls promptly. I have both car and homeowners insurance and will not even consider changing."

"I just spoke with Donna at State Farm, and I wanted to take a moment to recognize how wonderful she was! She helped me with all my questions and was extremely helpful, knowledgeable, and quick.

Every time I get Donna, she is so friendly and patient, and she always makes what could be a stressful process so much easier. Customer service like hers really makes a difference!

Thank you, State Farm, for having such a wonderful employee. Donna is truly an asset to your company! ⭐️⭐️⭐️⭐️⭐️"

"Excellent customer service!"

"Mack was extremely knowledgeable and helpful when assisting us with whole life insurance options for an older family member who is a smoker. He took the time to explain the coverage, answer all of our questions, and make sure we understood the different options available. He was patient, professional, and never made us feel pressured. We truly appreciated his expertise and willingness to help us find an option that fit our family’s needs. I would definitely recommend Mack to anyone looking for someone trustworthy and knowledgeable about life insurance!"

"Omg !!! Mrs.Donna is amazing very acknowledge and helpful. Thank u can’t wait to work with u again"

"I had the best customer service thanks to Donna right at the moment I needed it! She got right back with me after I left a message and went above and beyond to insure that I had the help I needed and even took the time to call me and make sure everything was correct.
She is awesome if there were more stars I would give them to her!"